POWER!SERVICE 10 Question Assessment

This abbreviated version of the POWER!SERVICE Assessment asks you to rate the extent to which your organization demonstrates a number of practices associated with high-performing organizations: firms in our research we call Service Profit Chain Leaders.

The questions you will answer describe ten key practices necessary to drive an experience that will consistently exceed your customers’ expectations. There are 3 core elements in the POWER!SERVICE™ System: Strategy, Execution and Management that are supported by 10 Key Elements and 39 related Best Practices.

To answer the questions, simply determine which of the five points on the scale you agree with for each question:

1. Strongly Disagree

2. Disagree

3. Neutral

4. Agree

5. Strongly Agree

Once you answer the questions the screen will prompt you to ‘continue’ through until completion of the assessment. If possible, please continue through to completion once you have begun the survey. If you are interrupted you can press the Save and Continue Later button and you will prompted for your email address.

Rest assured that this information will be held in complete confidence and will not be shared with any third party. You will be able to see the results immediately after you complete the survey. Be sure to print this report before closing the page.

Should you wish to learn more about the complete POWER!SERVICE Assessment please contact us at info@serviceprofitchain.com. Thank you.
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